Frequently Asked Question

Remote support allows an East Carolina Computers technician to work directly with your computer, so it is important to verify who you are connecting with before starting a session.

Only Start a Remote Support Session When

• You requested assistance from East Carolina Computers.
• You are already speaking with an ECC technician.
• You are using the official ECC Remote Support link provided by East Carolina Computers.

Do Not Allow Unexpected Remote Access

Do not install or run remote access software because of an unexpected phone call, email, pop-up, text message, or other unsolicited request.

If You Are Unsure

Stop the connection process and call East Carolina Computers directly at 252-527-0700 before continuing.