Frequently Asked Question

Remote support allows an East Carolina Computers technician to work directly with your computer, so it is important to verify who you are connecting with.

Only start a remote support session when:

• You requested assistance from East Carolina Computers
• You are already speaking with an ECC technician
• You are using the official ECC Remote Support link

Do not install or run remote access software because of an unexpected phone call, email, pop-up, or message.

If you are unsure whether a request is legitimate, stop and call East Carolina Computers directly at 252-527-0700 before continuing.