Frequently Asked Question

During a remote support session, an East Carolina Computers technician connects to your computer so they can troubleshoot the problem directly.

Depending on the issue, the technician may:

• Review system settings
• Check software and services
• Diagnose performance or connectivity problems
• Install or update software
• Remove unwanted or malicious software
• Make configuration changes
• Restart the computer if necessary

You may be asked questions during the session or asked to approve certain actions.

Keep the computer powered on and connected to the internet until the technician tells you the session is complete.

If a restart is required, the technician will let you know what to expect before proceeding.