Frequently Asked Question

A slow computer can be caused by many different things, including too many programs running, low disk space, software problems, updates, malware, or aging hardware.

Before Contacting Support

• Restart the computer.
• Close programs you are not using.
• Check that Windows updates are installed.
• Make sure the main drive is not nearly full.
• Note when the slowdown happens and which programs are affected.

Avoid Random Cleanup Software

If the computer is still slow, avoid installing “PC cleaner,” “registry cleaner,” or random optimization software. These programs may not fix the underlying problem and can sometimes create additional issues.

ECC Can Help Diagnose the Cause

East Carolina Computers can help determine whether the slowdown is being caused by software, malware, storage, memory, background processes, or failing or outdated hardware.