Frequently Asked Question

If you are having trouble sending or receiving email, start with a few basic checks before changing any account settings.

Start With These Checks

• Make sure the computer has a working internet connection.
• Confirm that your email password is correct.
• Restart your email program.
• Check whether a message is stuck in the Outbox.
• Make sure your mailbox is not full.

Test Your Account Through ECC Webmail

Try signing in through ECC Webmail. If webmail works but your regular email program does not, the problem is likely with the email program's account settings or saved password.

If you still cannot send or receive messages, contact East Carolina Computers for assistance.