Frequently Asked Question

If your Wi-Fi connection is weak, unstable, or keeps disconnecting, start with a few basic checks before changing advanced wireless settings.

Start With These Basic Checks

• Make sure Wi-Fi is turned on.
• Move closer to the wireless router or access point.
• Restart the computer.
• Disconnect from the Wi-Fi network and reconnect.
• Check whether other devices are having the same problem.
• Restart the router if multiple devices are affected.

What Can Affect Wi-Fi Performance

Walls, distance, interference, and the placement of the router or access point can all affect wireless signal strength and connection stability.

If Only One Computer Has Wi-Fi Problems

If other devices connect normally but one computer continues to have problems, the issue may be with that computer's wireless adapter, drivers, software, or network settings.

If Wi-Fi problems continue after these basic checks, contact East Carolina Computers for assistance.