Frequently Asked Question
Basic Connectivity Troubleshooting
Last Updated about a month ago
If a computer is having trouble connecting to the internet or network, work through these basic checks before changing advanced network settings.
Start With These Basic Checks
- Restart the computer.
- Check that Wi-Fi is enabled or the network cable is connected securely.
- Make sure Airplane Mode is turned off.
- Confirm whether other devices can connect to the internet or network.
- Disconnect and reconnect to the Wi-Fi network.
- Restart the modem and router if multiple devices are affected.
- Check for any obvious error messages.
If Only One Computer Is Affected
The issue may be with that computer's network adapter, settings, drivers, or software.
If Multiple Devices Are Affected
The problem may be with the router, modem, internet service, or local network equipment.
If the problem continues after these basic checks, contact East Carolina Computers for assistance.