Frequently Asked Question

If you think your computer may be infected with a virus or malware, avoid making unnecessary changes until the problem can be checked.

Recommended Steps

• Disconnect from sensitive accounts if you are unsure whether the computer is safe.
• Do not enter banking, email, or other important passwords.
• Avoid downloading random “cleanup” or “repair” programs.
• Do not click additional pop-ups or warning messages.
• Make a note of any unusual behavior or error messages.
• Contact East Carolina Computers for assistance.

If the Computer Shows Active Malicious Behavior

If files are being encrypted, accounts appear to be accessed without permission, or suspicious programs are actively running, stop using the computer for sensitive work until it has been inspected.

ECC Can Help Identify the Problem

East Carolina Computers can help determine whether the issue is malware, unwanted software, a browser problem, or another system issue and recommend the appropriate next step.