Frequently Asked Question

If you think your computer may be infected with a virus or malware, avoid making unnecessary changes until the problem can be checked.

Recommended steps:

• Disconnect from sensitive accounts if you are unsure whether the computer is safe
• Do not enter banking, email, or other important passwords
• Avoid downloading random “cleanup” or “repair” programs
• Do not click additional pop-ups or warning messages
• Make a note of any unusual behavior or error messages
• Contact East Carolina Computers for assistance

If the computer is showing signs of active malicious behavior, such as files being encrypted, accounts being accessed, or suspicious programs running, stop using it for sensitive work until it has been inspected.

East Carolina Computers can help determine whether the issue is malware, unwanted software, a browser problem, or another system issue.