Frequently Asked Question

If a file has been deleted, changed, or damaged, it may be possible to restore an earlier copy from backup.

Before Attempting a Restore

• Confirm which file or folder is missing.
• Note when you last remember the file being correct.
• Avoid creating or copying large amounts of new data onto the affected drive.
• Do not overwrite an existing file unless you are sure you no longer need the current version.

If You Use an ECC-Managed Backup Service

Contact East Carolina Computers and provide:

• The file or folder name.
• The approximate location of the file.
• The date or time period you want to restore from.

East Carolina Computers can help determine whether the file is available in backup and assist with restoring the correct version.