Frequently Asked Question

After you submit a support ticket, East Carolina Computers reviews the request and determines the next step based on the problem you reported.

ECC May

• Respond with troubleshooting instructions.
• Ask you for more information.
• Schedule a remote support session.
• Arrange for the computer to be brought in for service.
• Schedule an on-site visit when needed.

Check Your Ticket Anytime

You can review the current status, read technician updates, and respond through the ECC Support Portal.

Please reply through the existing ticket whenever possible so all updates stay together in one support request.