Frequently Asked Question

Response time depends on the urgency of the issue, current workload, and the type of support request.

How Support Requests Are Prioritized

East Carolina Computers prioritizes support requests based on their impact and urgency. Problems affecting business operations, security, or access to critical systems may receive higher priority than routine questions or non-urgent requests.

If Your Situation Is Urgent

Include the urgency and business impact clearly in the support ticket so ECC can evaluate the request appropriately.

Check Your Ticket Status

You can review the current status of your support request at any time through the ECC Support Portal.