Frequently Asked Question
Can I Reply to My Support Ticket by Email?
Last Updated 2 hours ago
Yes. If East Carolina Computers sends you a ticket update by email, you can reply to that message and your response will be added to the existing support request.
Keep the Original Ticket Subject
Keep the original ticket information in the email subject so your reply stays connected to the correct support request.
You Can Also Use the ECC Support Portal
If you prefer, you can review your ticket, read technician updates, and send a response through the ECC Support Portal.
Open ECC Support Portal