Frequently Asked Question

If your issue is urgent or is preventing you from working, clearly describe the impact when you open the support ticket.

Examples of Urgent Issues

• A business-critical computer or server is unavailable.
• You cannot access important files or systems.
• Email or internet service is down.
• You suspect a virus, malware infection, or security breach.
• Multiple users are affected by the same problem.

For Urgent Problems

Submit the support ticket first, then call East Carolina Computers at 252-527-0700 if the issue requires immediate attention.

Open the ECC Support Portal

Include the affected system, what is not working, how many users are affected, and the impact on your work or business.